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Emergency Apartment Program: 


Families who are currently homeless or residing in hotels are eligible for short-term housing in one of 5 Emergency Apartments rented by Family Promise in Canandaigua and Geneva. Our Case Manager meets with each family virtually and in person to assess their needs and connects them to area services, for physical and mental health appointments. Adults participate in parenting, good tenancy and budgeting classes. Families are transported in our van to appointments.  Volunteers purchase food for families on a weekly basis and deliver the food to each apartment.  The Case Manager works with guests to secure permanent housing and employment.


Prevention and Stabilization


Prevention Program:  Some families are behind in their rent and if they could catch up could avoid eviction. The Prevention Program helps families avoid homelessness and remain in their existing housing with one-time or short-term financial assistance. Funds for this program are provided by HUD’s Emergency Solutions Grants and a grant from the non-profit organization, Help Us Move In, Inc.

Stabilization: Graduates from one of the Family Promise residential programs can participate in peer support and education through monthly group meetings and seminars. Limited financial assistance, transportation and emergency food is available as one-time support to help graduate families remain employed and housed. They are also eligible for Prevention Program funding.

Diversion Program


Family Promise provides funding and casework to families who have received an eviction notice and cannot remain in present housing, are street homeless, or are relocating to new more affordable housing. Our Diversion program is designed to find a creative solution so families can avoid moving into an emergency shelter. Rapid Rehousing funds, provided by HUD’s Emergency Solutions Grants and Help Us Move In, Inc. can provide a first month’s rent, or security deposit. 

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