Our mission is to help families experiencing homelessness and low-income families achieve sustainable independence through a community-based response.
The Problem
On any given night in 2024, the Department of Social Services provided shelter for 190 homeless individuals, including 23 families. That’s over three times the number of families we housed nightly in 2020. You may not see them, but they are there—staying in hotels and motels across the county. As it stands today, there are zero homeless shelters in Ontario County for families with children.
Our Programs
Plans & Impact
Come work with us
Family Promise of Ontario County is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all individuals regardless of race, color, religion, national origin, gender, sexual orientation, age, disability, veteran status, or any other protected characteristic under applicable law.
Current Job Openings
We’re not hiring at the moment, but please check back soon! Family Promise is always evolving, and new opportunities may open up. Thank you for your interest in joining our mission.
Administrative Assistant
Job Title: Administrative Assistant
Status: Part Time
Reports to: Executive Director
Family Promise of Ontario County (FPOC) serves families in Ontario County, NY who are experiencing housing instability through programs of care that includes emergency shelter, eviction prevention, shelter diversion, and stabilization services. Our team is united by a commitment to compassion, professionalism, and community centered service.
The Administrative Assistant will work alongside our Bookkeeper and plays a vital role in supporting the organization’s mission and daily operations through strong administrative, organizational, and communication support. This position assists with office coordination, documentation, volunteer scheduling, and operational systems that keep programs running smoothly and effectively. The ideal candidate is detail-oriented, dependable, and service minded, with a passion for contributing to meaningful work that supports families and strengthens community impact.
Duties Include:
Donor Management: Process donations, maintain donor databases and handle donor and tribute acknowledgements.
Volunteer Coordination: Support the recruitment, training, scheduling, and recognition of volunteers. Maintain volunteer records and communicate with volunteers as needed.
Record Keeping: Maintain accurate and up-to-date records, databases, and filing systems. Assist in the preparation of reports, presentations, and other documents.
Office Management: Maintain office supplies, manage office equipment/licenses/subscriptions, and ensure a clean and organized work environment.
Event Coordination: Assist with events, fundraisers, and community outreach activities.
Communication: Handle incoming calls, mail, emails, and online inquiries.
Completes other duties as assigned.
Skills and Qualifications:
Associate's or Bachelor's degree.
Experience in an administrative or office support role, preferably in a non-profit setting.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and skilled at filtering and querying databases.
Experience with DonorPerfect (or other CRM) and Constant Contact.
Strong organizational and multitasking skills with keen attention to detail.
Excellent written and verbal communication skills.
Ability to work independently and collaboratively in a fast-paced environment.
Flexibility with changing priorities
Willingness to learn new skills and take on new tasks
Ability to exercise professionalism, good judgement, discretion, and confidentiality
Passion for non-profit work and a commitment to the organization's mission.
Agency Expectations:
● Complies with agency standards of conduct and professionalism.
● Demonstrates knowledge of the program, mission and services of FPOC.
● Complies with all policies and procedures in Employee Handbooks.
● Is punctual and consistent in reporting for scheduled work shifts to assure coverage.
● Maintains donor and client confidentiality.
● Is able to work in an alcohol and drug free environment.
● A 90-day probationary period applies to all new hires.
Hours:
● Monday-Friday: 10:00am – 2:00pm, with flexibility for periodic weekend or evening event assistance.
Compensation:
● $18 - $23 per hour depending on experience
● Generous PTO
● Monthly Stipend for health insurance
Application Instructions:
Interested applicants should email resume and cover letter to careers@fpocny.org Please include the words “Administrative Assistant” in your subject line. Applications without cover letters will not be considered. Please use this as an opportunity to share what you would contribute to being the Administrative Assistant of Family Promise of Ontario County.
Family Promise provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Family Shelter Coordinator
Job Title: Shelter Coordinator
Status: Full Time
Reports to: Shelter Manager
Family Promise of Ontario County (FPOC) serves families in Ontario County, NY who are experiencing housing instability through multiple programs of care that includes emergency shelter, eviction prevention, shelter diversion, and stabilization services. Our team works collaboratively within trauma-informed care best practices to maintain a safe, clean, and supportive living environment for every family we serve. We are committed to treating each guest with dignity, compassion, and respect, using a strengths-based, family centered approach that honors resilience and promotes stability.
The Shelter Coordinator is responsible for overseeing the daily operations and organizational systems of the shelter facility. This role manages shelter inventory and supplies, and oversees housekeeping, cleanliness, and the overall physical upkeep of the building. The Shelter Coordinator plays a vital role in ensuring the shelter operates efficiently, safely, and with a consistent standard of care that reflects FPOC’s mission, values, and commitment to family stability and well being.
Duties Include:
● Strives to create a safe, comfortable and trauma-informed shelter environment.
● Develops trusting relationships with families, utilizing a strengths based approach.
● Handles front-line office responsibilities, daily transports and other duties as assigned.
● Supervises and works collaboratively with the housekeeper to ensure the building is maintained and up to FPOC standards.
● Keeps track of office/guest supplies and orders stock inventory for the building from our preferred vendors.
● Processes incoming deliveries and in-kind donations to the shelter.
● Ensures the cleanliness, organization, and functionality of the shelter facility in compliance with NYS regulations, including monitoring the upkeep of all closets, refrigerators, freezers and stoves, vents, bathrooms, garbage and recycling, playground, and overall housekeeping of the building.
● Copies highlights of evening/overnight shift into shift reports every weekday to ensure seamless communication.
● Works together with the Shelter Supervisor to oversee the flipping of guest rooms within 24 hours of a family leaving the shelter.
● Works together with the Shelter Supervisor to orient new families to the building within 24 hours of their arrival to review guidelines and protocols.
● Completes monthly building inspections and corrects or reports issues as needed.
● Ensures regular upkeep and maintenance of shelter vehicles.
● Serves as a point-person for front office responsibilities, including checking phone messages on our office phone, responding to guest needs and processing mail when it enters the shelter.
● Works closely with the leadership team to coordinate policies and procedures for the optimal functioning of the shelter program.
● Supports the leadership team in addressing crisis situations as they arise in the building.
● Communicates robustly with our team to assess our shelter needs.
● Complete morning wellness checks for guests.
● Bi-weekly supervision with the Executive Director.
● Complete other duties as assigned by the Executive Director.
Skills and Qualifications:
● High school diploma or equivalent.
● Strong organizational skills.
● Excellent communication skills for collaborating with the team.
● Experience working with diverse populations
● Valid driver’s license, reliable transportation and excellent driving record.
● Ability to pass several background checks.
● Compassion and patience for working with people in crisis.
● Good character and judgement decisions, including displaying behavior appropriate to a mentor who works in close contact with children.
Agency Expectations:
● Complies with agency standards of conduct and professionalism.
● Demonstrates knowledge of the program, mission and services of FPOC.
● Complies with all policies and procedures in Employee Handbooks.
● Is punctual and consistent in reporting for scheduled work shifts to assure coverage.
● Maintains client confidentiality.
● Is able to work in an alcohol and drug free environment.
● A 90-day probationary period applies to all new hires.
Hours:
● Monday-Thursday: 6:00am – 2:00pm and Sunday: 8 Hours Flex (employees choice)
Compensation:
● $18 - $22 depending on experience
● Generous PTO
● Monthly stipend for health insurance
Application Instructions:
Interested applicants should include a resume and cover letter. Applications without cover letters will not be considered. Please use this as an opportunity to share what you would contribute to being the Shelter Coordinator of Family Promise of Ontario County.
Family Promise provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Family Shelter Manager
Job Title: Shelter Manager
Status: Full Time
Reports to: Executive Director
Family Promise of Ontario County (FPOC) serves families in Ontario County, NY who are experiencing housing instability through programs of care that include emergency shelter, eviction prevention, shelter diversion, and stabilization services. The Shelter Manager is a key member of our leadership team, responsible for supervising front-line staff, supporting the day-to-day needs of families we serve, and ensuring the overall safety, orderliness, and functionality of the shelter environment.
The ideal candidate will bring strong supervisory experience, exceptional organizational and communication skills, and the ability to build trusting, respectful relationships with both staff and families from diverse backgrounds. A successful manager will embody professionalism, compassion, and leadership, and will demonstrate a deep understanding of trauma-informed care principles, crisis response, and family centered service delivery.
Duties Include:
● Creates a safe, comfortable, and trauma-informed shelter environment for all guests, volunteers, and staff.
● Guides and supports the Resident Assistant team by fostering teamwork, communication, and responsive care. Includes recruiting, hiring, training, coaching and evaluating.
● Supports consistent shelter coverage by coordinating responses to shift call-offs and emergencies, working to identify coverage solutions, and providing support as needed to ensure continuous operations.
● Manages resident assistants schedules and oversees punches by direct reports in our payroll system.
● Works closely with the leadership team to coordinate policies and procedures for the optimal functioning of the shelter program.
● Collaborates with the leadership team to review guest needs and behaviors in the shelter and develop supportive, respectful plans that promote safety, accountability, and adherence to shelter guidelines.
● Facilitates as needed or weekly House Meetings together with the Case Manager to review guidelines and address any guest concerns.
● Facilitates Residential Assistant Team Meetings to discuss shelter policies and practices, answer questions and increase communication.
● Oversees evaluating and flipping guest rooms within 24 hours of a family leaving shelter.
● Orients new families to the building within 24 hours of their arrival to review guidelines and protocols.
● Manages crisis situations by following FPOC Policies and Procedures.
● Attends weekly leadership meetings, training as assigned, keeps necessary certifications current and maintains a standing supervision meeting with the Executive Director.
● Completes other duties as assigned.
Skills and Qualifications:
● Bachelor’s plus 3 years supervisory experience or equivalent.
● Demonstrated history of oversight and leadership.
● A champion of best practices of trauma-informed care when managing staff and working with guests.
● Comfortable working closely with people in crisis and able to develop strong relationships of rapport.
● Excellent communication skills. Both verbal and written, for collaborating with our staff and guests.
● Ability to defuse tense situations and model appropriate conflict resolution for families and staff.
● Strong organizational skills to keep shelter clean and comfortable.
● Good ethical decisions, including displaying behavior appropriate to a mentor who works in close contact with children.
Ability to pass several background checks.
● Flexibility with general shift coverage, including weekends, overnights and holidays in order to cover emergency gaps in staffing.
● Comfortable navigating Microsoft Office, Google Docs and multiple online platforms.
● Must be able to lift more than 35+ pounds and organize storage rooms that include tall shelving.
● Must have a valid driver’s license, a clean driving record and be able to transport in our company van.
Agency Expectations:
● Complies with agency standards of conduct and professionalism.
● Demonstrates knowledge of the program, mission and services of FPOC.
● Complies with all policies and procedures in Employee Handbooks.
● Is punctual and consistent in reporting for scheduled work shifts to assure coverage.
● Is able to work in an alcohol and drug free environment.
● A 90-day probationary period applies to all new hires.
Hours:
● Tuesday-Friday: 1:00pm – 9:00pm and Saturday: 8 Hours Flex (employees choice)
Compensation:
● $50,000 - $55,000 depending on experience
● Generous PTO
● Monthly stipend for health insurance
Application Instructions:
Interested applicants should email resume and cover letter to careers@fpocny.org Please include the words “Shelter Manager” in your subject line. Applications without cover letters will not be considered. Please use this as an opportunity to share what you would contribute to being the Shelter Manager at Family Promise of Ontario County.
Family Promise provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
