Job Title: Case Manager

Status: Full Time

Reports to: Executive Director

Family Promise of Ontario County (FPOC) serves families in Ontario County, NY who are experiencing housing instability through multiple programs of care that include emergency shelter, eviction prevention, shelter diversion, and stabilization services. Our team works within trauma-informed care and strengths based practices to support families with dignity, respect, and compassion.

The Case Manager supports families in achieving stability through individualized goal planning, housing support, resource coordination, and ongoing case management services. This role partners with families to remove barriers to housing, connect them with community resources, and build pathways toward long term independence. The ideal candidate is compassionate, organized, collaborative, and committed to empowering families through relationship centered, family focused service delivery.

Duties Include:

● Supports families through a welcoming and respectful intake process.

● Assist families with setting and obtaining goals. This may include job applications and interview preparation; budgeting/financial coaching; getting families connected to necessary community resources.

● Help in securing permanent housing by liaising with landlords.

● Works alongside families to prepare for housing, including support with financial barriers, utilities, and essential household needs.

● Work with the Case Management team to deliver resources, referrals, and workshops as needed related to employment, financial literacy and budgeting, housing plans, and educational planning.

● Develop relationships with partner organizations and maintain a database of resources for families.

● Serve as an advocate for families with community service agencies.

● Provide crisis support to families as needed.

● Conduct weekly individual meetings with families (minimum).

● Document all case management activities accurately within 48 hours.

● On call, provide coverage for nights/weekends (approximately 1week/month).

● Keep case file records for every family, meeting program, funder, and family needs.

● Must have a valid driver’s license and willingness to use a personal vehicle to transport guests if necessary (reimbursed for mileage).

● Some lifting of materials/donations and helping moving families into their own apartments.

● Complete other duties as assigned.

Skills and Qualifications:

● The successful candidate is enthusiastic and can display good judgment, take initiative, and help families achieve outcomes. Must have a can-do, figure-it-out attitude.

● Four-year degree (BSW, psychology, or related degree) preferred.

● Minimum 3 years’ experience in direct service related to employment placement, housing/shelter, and/or family services preferred.

● Expected case management skills include trauma-informed care, housing-first and a strength-based approach.

Agency Expectations:

● Complies with agency standards of conduct and professionalism.

● Demonstrates knowledge of the program, mission and services of FPOC.

● Complies with all policies and procedures in Employee Handbooks.

● Is punctual and consistent in reporting for scheduled work shifts to assure coverage.

● Maintains client confidentiality.

● Is able to work in an alcohol and drug free environment.

● A 90-day probationary period applies to all new hires.

Compensation:

● Monthly stipend for health insurance.

● Generous PTO.

● $48,000 - $53,000 depending on experience.

● Mileage reimbursement for work-related car travel.

Hours:

● Four days a week, 10 hour shifts

Application Instructions:

Interested applicants should include a resume and cover letter. Applications without cover letters will not be considered. Please use this as an opportunity to share what you would contribute to being the Case Manager of Family Promise of Ontario County.

Family Promise provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Title: Resident Assistant 

Reports To: Shelter Manager 

Status:  Part-time positions available 

Location: Canandaigua, NY (Shill Family Center at Family Promise of Ontario County) 

Compensation: Starting at $18.50/hour 

Family Promise of Ontario County (FPOC) serves families in Ontario County, NY who are experiencing housing instability through multiple programs of care that includes emergency shelter, eviction prevention, shelter diversion, and stabilization services. Our team works collaboratively within trauma-informed care best practices to maintain a safe, clean, and supportive living environment for every family we serve. We are committed to treating each guest with dignity, compassion, and respect, using a strengths-based, family centered approach that honors resilience and promotes stability. 

The Daytime Resident Assistant (RA) supports the daily operations of the shelter during active hours, helping to create a structured, engaging, and supportive environment for families. This role involves frequent interaction with guests, supporting routines, maintaining the facility, and collaborating closely with staff and service providers. 

Duties Include:

Guest Support & Engagement 

• Provide consistent, trauma-informed support to families throughout the day. 

• Build positive, respectful relationships with guests while maintaining professional boundaries.  

• Support families in following shelter schedules, routines, and expectations.

• Provide informal guidance and mentorship to children and youth; help maintain a safe and structured environment. 

• Reinforce life skills such as cleanliness, organization, and shared living responsibilities.  

Daily Operations & Routine Support

• Help implement daily shelter schedules (meals, school/work departures, quiet hours, programming).  

• Support coordination of meals (set-up, monitoring shared kitchen/dining areas, clean-up).  

• Assist with intake and orientation of new families, including reviewing shelter guidelines.  ●

• Support guest sign-in/out, curfew tracking, and attendance documentation.  

• Assist with transportation coordination or communication around appointments when needed.  

Shelter Environment

• Maintain a clean, organized, and welcoming space throughout the shift. 

• Complete room turnovers, laundry support, and housekeeping tasks as needed.  

• Monitor shared spaces to ensure appropriate use, especially for children’s safety. 

• Identify and report maintenance or supply needs promptly.  

Safety & Crisis Response

• Monitor the facility and guest interactions to maintain a safe environment. 

• Address conflicts using de-escalation and problem-solving techniques. 

• Enforce shelter rules consistently and respectfully. 

• Respond to crises and notify managers as needed.  

Administrative & Team Duties

• Complete detailed shift notes, incident reports, and daily logs. 

• Answer phones, greet visitors, and manage building access. 

• Collaborate with case managers and other staff to support family goals. 

• Participate in team meetings and trainings.  

This position is ideal for someone who: 

• Enjoys active, people-facing work  

• Is comfortable working with children and families 

• Can balance structure with compassion 

• Thrives in a dynamic, fast-paced environment  

Skills and Qualifications:

• High school diploma or equivalent. 

• Strong organizational skills.

• Excellent communication skills for collaborating with the team.

• Experience working with diverse populations  ● Valid driver’s license, reliable transportation and excellent driving record. 

• Ability to pass several background checks. 

• Compassion and patience for working with people in crisis. 

• Good character and judgement decisions, including displaying behavior appropriate to a mentor who works in close contact with children.  

Agency Expectations:

● Complies with agency standards of conduct and professionalism.

● Demonstrates knowledge of the program, mission and services of FPOC.

● Complies with all policies and procedures in Employee Handbooks.

● Is punctual and consistent in reporting for scheduled work shifts to assure coverage.

● Maintains client confidentiality.

● Is able to work in an alcohol and drug free environment.

● A 90-day probationary period applies to all new hires.

Compensation:

• $18.50/hour (overnight rate)

• Generous PTO

• Monthly stipend for health insurance  

Application Instructions:

Interested applicants should email resume and cover letter to careers@fpocny.org 

Please include the words “R.A.” in your subject line. 

Applications without cover letters will not be considered. 

Please use this as an opportunity to share what you would contribute to being a Residential Assistant at Family Promise of Ontario County.  Family Promise provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

Job Title: Resident Assistant (Overnight Shift) 

Reports To: Shelter Manager 

Status: Full-time and Part-time positions available 

Location: Canandaigua, NY (Shill Family Center at Family Promise of Ontario County) 

Compensation: $19.50/hour (overnight rate) 

Family Promise of Ontario County (FPOC) serves families in Ontario County, NY who are experiencing housing instability through multiple programs of care that includes emergency shelter, eviction prevention, shelter diversion, and stabilization services. Our team works collaboratively within trauma-informed care best practices to maintain a safe, clean, and supportive living environment for every family we serve. We are committed to treating each guest with dignity, compassion, and respect, using a strengths-based, family centered approach that honors resilience and promotes stability. 

The Overnight Resident Assistant (RA) is responsible for maintaining a safe, secure, and calm environment during overnight hours. This role focuses on monitoring the facility, ensuring compliance with shelter policies (such as curfew and quiet hours), and responding to any overnight needs or emergencies. 

Duties Include: 

Safety, Monitoring & Security

• Conduct regular building walkthroughs to ensure safety and security. 

• Monitor entrances/exits and control access to the building.

• Enforce curfew, quiet hours, and overnight policies consistently. 

• Complete wellness checks as needed while respecting guest privacy. 

Guest Support (Overnight Needs) 

• Respond to guest needs that arise during overnight hours in a calm and professional manner.

• Address disturbances, conflicts, or emergencies using de-escalation techniques. 

• Provide reassurance and support to guests experiencing stress or crisis overnight. 

Facility Oversight 

• Maintain a quiet, orderly, and safe environment conducive to rest. 

• Complete light cleaning and organizational tasks during downtime. 

• Prepare common areas for the next day (as applicable). 

• Monitor cleanliness and safety of shared spaces overnight. 

Documentation & Administrative Tasks 

• Complete detailed overnight logs, incident reports, and shift summaries.

• Document curfew compliance, late returns, or unusual activity. 

• ommunicate important updates clearly to incoming day staff. 

• Perform light administrative or organizational tasks as assigned.

Emergency Response:

• Respond promptly to emergencies, including medical issues or safety concerns.

• Contact managers or emergency services when appropriate.

• Follow all safety and emergency protocols.

This position is ideal for someone who:

• Is self-directed and comfortable working independently

• Stays alert and attentive during overnight hours

• Can remain calm and decisive in emergencies

• Prefers a quieter environment with periodic activity

Skills and Qualifications:

• High school diploma or equivalent.

• Strong organizational skills.

• Excellent communication skills for collaborating with the team.

• Experience working with diverse populations

• Valid driver’s license, reliable transportation and excellent driving record.

• Ability to pass several background checks.

• Compassion and patience for working with people in crisis.

• Good character and judgement decisions, including displaying behavior appropriate to a mentor who works in close contact with children.

Agency Expectations:

• Complies with agency standards of conduct and professionalism.

• Demonstrates knowledge of the program, mission and services of FPOC.

• Complies with all policies and procedures in Employee Handbooks.

• Is punctual and consistent in reporting for scheduled work shifts to assure coverage.

• Maintains client confidentiality.

• Is able to work in an alcohol and drug free environment.

• A 90-day probationary period applies to all new hires.

Compensation: 

• $19.50/hour (overnight rate)

• Generous PTO

• Monthly stipend for health insurance 

Application Instructions: Interested applicants should email resume and cover letter to careers@fpocny.org Please include the words “R.A.” in your subject line. Applications without cover letters will not be considered. Please use this as an opportunity to share what you would contribute to being a Residential Assistant at Family Promise of Ontario County. 

Family Promise provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Title: Housekeeper
Reports To: Shelter Coordinator
Status: Part-Time: 20 Hours Weekly
Location: Canandaigua, NY (Shill Family Center at Family Promise of Ontario County)
Compensation: $17/hour

Family Promise of Ontario County (FPOC) serves families in Ontario County, NY who are experiencing housing instability through multiple programs of care that include emergency shelter, eviction prevention, shelter diversion, and stabilization services. Our team works collaboratively using trauma-informed care best practices to maintain a safe, clean, and supportive living environment for every family we serve. We are committed to treating each guest with dignity, compassion, and respect through a strengths-based, family-centered approach that honors resilience and promotes stability.

The Family Center Housekeeper plays a vital role in maintaining a clean, welcoming, and healthy environment for families residing at the Shill Family Center. This position is responsible for routine cleaning, sanitizing, laundry support, inventory assistance, and ensuring shared spaces remain organized and safe. The ideal candidate takes pride in their work, pays close attention to detail, and understands the importance of creating a comfortable and dignified environment for families experiencing housing instability.

Duties Include:

Cleaning & Sanitation

• Clean and sanitize bathrooms, kitchens, bedrooms, offices, and common areas.

• Sweep, mop, vacuum, dust, and disinfect surfaces throughout the facility.

• Perform routine deep-cleaning projects as assigned.

• Ensure cleaning tasks are completed according to agency standards and schedules.

• Safely use and store cleaning supplies and equipment.

Laundry & Linen Management

• Wash, dry, fold, and organize shelter linens, towels, and bedding.

• Monitor linen inventory and notify supervisors when supplies need replenishing.

• Prepare rooms with clean linens and supplies for incoming families.

Facility Organization & Maintenance Support

• Maintain cleanliness and organization of storage areas, supply closets, and shared spaces.

• Report maintenance concerns, safety hazards, or facility issues to management promptly.

• Assist with room turnovers and preparing spaces between guest stays.

• Help maintain a welcoming and orderly environment throughout the facility.

Inventory & Supply Assistance

• Monitor cleaning and household supply levels.

• Notify supervisors when inventory is low.

• Assist with stocking and organizing donated household items and facility supplies.

Team Collaboration

• Communicate effectively with shelter staff regarding facility needs and priorities.

• Maintain professional and respectful interactions with guests, volunteers, and community partners.

• Support a trauma-informed and family-centered environment through all interactions.

Skills and Qualifications:

• High school diploma or equivalent preferred.

• Ability to pass several background checks.

• Previous housekeeping, custodial, cleaning, or facility maintenance experience preferred.

• Strong attention to detail and organizational skills.

• Ability to work independently and manage time effectively.

• Ability to lift up to 30 pounds and perform physical tasks including bending, standing, walking, and reaching throughout a shift.

• Ability to pass required background checks.

• Respect for confidentiality and professional boundaries.

• Compassion and sensitivity when working in an environment serving families experiencing crisis and housing instability.

• Reliable transportation and consistent attendance.

Agency Expectations:

• Complies with agency standards of conduct and professionalism.

• Demonstrates knowledge of the mission, programs, and services of Family Promise of Ontario County.

• Complies with all policies and procedures outlined in Employee Handbooks.

• Is punctual and dependable in reporting for scheduled shifts.

• Maintains client confidentiality.

• Contributes to a respectful, inclusive, and trauma-informed workplace culture.

• Is able to work in an alcohol and drug free environment.

• A 90-day probationary period applies to all new hires.

Compensation:

● $17/hr: Part-Time 20 Hours Weekly

● Generous PTO

● Monthly stipend for health insurance

Application Instructions:

Interested applicants should email resume and cover letter to careers@fpocny.org Please include the words “Housekeeper” in your subject line. Applications without cover letters will not be considered. Please use this as an opportunity to share what you would contribute to being a Housekeeper at Family Promise of Ontario County.

Family Promise provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.