Job Title: Case Manager

Status: Full Time

Reports to: Executive Director

Family Promise of Ontario County (FPOC) serves families in Ontario County, NY who are experiencing housing instability through multiple programs of care that include emergency shelter, eviction prevention, shelter diversion, and stabilization services. Our team works within trauma-informed care and strengths based practices to support families with dignity, respect, and compassion.

The Case Manager supports families in achieving stability through individualized goal planning, housing support, resource coordination, and ongoing case management services. This role partners with families to remove barriers to housing, connect them with community resources, and build pathways toward long term independence. The ideal candidate is compassionate, organized, collaborative, and committed to empowering families through relationship centered, family focused service delivery.

Duties Include:

● Supports families through a welcoming and respectful intake process.

● Assist families with setting and obtaining goals. This may include job applications and interview preparation; budgeting/financial coaching; getting families connected to necessary community resources.

● Help in securing permanent housing by liaising with landlords.

● Works alongside families to prepare for housing, including support with financial barriers, utilities, and essential household needs.

● Work with the Case Management team to deliver resources, referrals, and workshops as needed related to employment, financial literacy and budgeting, housing plans, and educational planning.

● Develop relationships with partner organizations and maintain a database of resources for families.

● Serve as an advocate for families with community service agencies.

● Provide crisis support to families as needed.

● Conduct weekly individual meetings with families (minimum).

● Document all case management activities accurately within 48 hours.

● On call, provide coverage for nights/weekends (approximately 1week/month).

● Keep case file records for every family, meeting program, funder, and family needs.

● Must have a valid driver’s license and willingness to use a personal vehicle to transport guests if necessary (reimbursed for mileage).

● Some lifting of materials/donations and helping moving families into their own apartments.

● Complete other duties as assigned.

Skills and Qualifications:

● The successful candidate is enthusiastic and can display good judgment, take initiative, and help families achieve outcomes. Must have a can-do, figure-it-out attitude.

● Four-year degree (BSW, psychology, or related degree) preferred.

● Minimum 3 years’ experience in direct service related to employment placement, housing/shelter,

and/or family services preferred.

● Expected case management skills include trauma-informed care, housing-first and a strength-based approach.

Agency Expectations:

● Complies with agency standards of conduct and professionalism.

● Demonstrates knowledge of the program, mission and services of FPOC.

● Complies with all policies and procedures in Employee Handbooks.

● Is punctual and consistent in reporting for scheduled work shifts to assure coverage.

● Maintains client confidentiality.

● Is able to work in an alcohol and drug free environment.

● A 90-day probationary period applies to all new hires.

Compensation:

● Monthly stipend for health insurance.

● Generous PTO.

● $48,000 - $53,000 depending on experience.

● Mileage reimbursement for work-related car travel.

Hours:

● Four days a week, 10 hour shifts.

Application Instructions:

Interested applicants should include a resume and cover letter and email to careers@fpocny.org. Applications without cover letters will not be considered. Please use this as an opportunity to share what you would contribute to being the Case Manager of Family Promise of Ontario County.

Family Promise provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Title: Shelter Manager

Status: Full Time

Reports to: Executive Director

Family Promise of Ontario County (FPOC) serves families in Ontario County, NY who are experiencing housing instability through programs of care that include emergency shelter, eviction prevention, shelter diversion, and stabilization services. The Shelter Manager is a key member of our leadership team, responsible for supervising front-line staff, supporting the day-to-day needs of families we serve, and ensuring the overall safety, orderliness, and functionality of the shelter environment.

The ideal candidate will bring strong supervisory experience, exceptional organizational and communication skills, and the ability to build trusting, respectful relationships with both staff and families from diverse backgrounds. A successful manager will embody professionalism, compassion, and leadership, and will demonstrate a deep understanding of trauma-informed care principles, crisis response, and family centered service delivery.

Duties Include:

● Creates a safe, comfortable, and trauma-informed shelter environment for all guests, volunteers, and staff.

● Guides and supports the Resident Assistant team by fostering teamwork, communication, and responsive care. Includes recruiting, hiring, training, coaching and evaluating.

● Supports consistent shelter coverage by coordinating responses to shift call-offs and emergencies, working to identify coverage solutions, and providing support as needed to ensure continuous operations.

● Manages resident assistants schedules and oversees punches by direct reports in our payroll system.

● Works closely with the leadership team to coordinate policies and procedures for the optimal functioning of the shelter program.

● Collaborates with the leadership team to review guest needs and behaviors in the shelter and develop supportive, respectful plans that promote safety, accountability, and adherence to shelter guidelines.

● Facilitates as needed or weekly House Meetings together with the Case Manager to review guidelines and address any guest concerns.

● Facilitates Residential Assistant Team Meetings to discuss shelter policies and practices, answer questions and increase communication.

● Oversees evaluating and flipping guest rooms within 24 hours of a family leaving shelter.

● Orients new families to the building within 24 hours of their arrival to review guidelines and protocols.

● Manages crisis situations by following FPOC Policies and Procedures.

● Attends weekly leadership meetings, training as assigned, keeps necessary certifications current and maintains a standing supervision meeting with the Executive Director.

● Completes other duties as assigned.

Skills and Qualifications:

● Bachelor’s plus 3 years supervisory experience or equivalent.

● Demonstrated history of oversight and leadership.

● A champion of best practices of trauma-informed care when managing staff and working with guests.

● Comfortable working closely with people in crisis and able to develop strong relationships of rapport.

● Excellent communication skills. Both verbal and written, for collaborating with our staff and guests.

● Ability to defuse tense situations and model appropriate conflict resolution for families and staff.

● Strong organizational skills to keep shelter clean and comfortable.

● Good ethical decisions, including displaying behavior appropriate to a mentor who works in close contact with children.

Ability to pass several background checks.

● Flexibility with general shift coverage, including weekends, overnights and holidays in order to cover emergency gaps in staffing.

● Comfortable navigating Microsoft Office, Google Docs and multiple online platforms.

● Must be able to lift more than 35+ pounds and organize storage rooms that include tall shelving.

● Must have a valid driver’s license, a clean driving record and be able to transport in our company van.

Agency Expectations:

● Complies with agency standards of conduct and professionalism.

● Demonstrates knowledge of the program, mission and services of FPOC.

● Complies with all policies and procedures in Employee Handbooks.

● Is punctual and consistent in reporting for scheduled work shifts to assure coverage.

● Is able to work in an alcohol and drug free environment.

● A 90-day probationary period applies to all new hires.

Hours:

● Tuesday-Friday: 1:00pm – 9:00pm and  Saturday: 8 Hours Flex (employees choice)

Compensation:

● $50,000 - $55,000 depending on experience

● Generous PTO

● Monthly stipend for health insurance

Application Instructions:

Interested applicants should email resume and cover letter to careers@fpocny.org Please include the words “Shelter Manager” in your subject line. Applications without cover letters will not be considered. Please use this as an opportunity to share what you would contribute to being the Shelter Manager at Family Promise of Ontario County.

Family Promise provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.