Our mission is to help families experiencing homelessness and low-income families achieve sustainable independence through a community-based response.
The Problem
On any given night in 2024, the Department of Social Services provided shelter for 190 homeless individuals, including 23 families. That’s over three times the number of families we housed nightly in 2020. You may not see them, but they are there—staying in hotels and motels across the county. As it stands today, there are zero homeless shelters in Ontario County for families with children.
Our Programs
Plans & Impact
Come work with us
Family Promise of Ontario County is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all individuals regardless of race, color, religion, national origin, gender, sexual orientation, age, disability, veteran status, or any other protected characteristic under applicable law.
Current Job Openings
Case Manager
Job Title: Case Manager
Status: Full Time
Reports to: Executive Director
Family Promise of Ontario County (FPOC) serves families in Ontario County, NY who are experiencing housing instability through multiple programs of care that include emergency shelter, eviction prevention, shelter diversion, and stabilization services. Our team works within trauma-informed care and strengths based practices to support families with dignity, respect, and compassion.
The Case Manager supports families in achieving stability through individualized goal planning, housing support, resource coordination, and ongoing case management services. This role partners with families to remove barriers to housing, connect them with community resources, and build pathways toward long term independence. The ideal candidate is compassionate, organized, collaborative, and committed to empowering families through relationship centered, family focused service delivery.
Duties Include:
● Supports families through a welcoming and respectful intake process.
● Assist families with setting and obtaining goals. This may include job applications and interview preparation; budgeting/financial coaching; getting families connected to necessary community resources.
● Help in securing permanent housing by liaising with landlords.
● Works alongside families to prepare for housing, including support with financial barriers, utilities, and essential household needs.
● Work with the Case Management team to deliver resources, referrals, and workshops as needed related to employment, financial literacy and budgeting, housing plans, and educational planning.
● Develop relationships with partner organizations and maintain a database of resources for families.
● Serve as an advocate for families with community service agencies.
● Provide crisis support to families as needed.
● Conduct weekly individual meetings with families (minimum).
● Document all case management activities accurately within 48 hours.
● On call, provide coverage for nights/weekends (approximately 1week/month).
● Keep case file records for every family, meeting program, funder, and family needs.
● Must have a valid driver’s license and willingness to use a personal vehicle to transport guests if necessary (reimbursed for mileage).
● Some lifting of materials/donations and helping moving families into their own apartments.
● Complete other duties as assigned.
Skills and Qualifications:
● The successful candidate is enthusiastic and can display good judgment, take initiative, and help families achieve outcomes. Must have a can-do, figure-it-out attitude.
● Four-year degree (BSW, psychology, or related degree) preferred.
● Minimum 3 years’ experience in direct service related to employment placement, housing/shelter, and/or family services preferred.
● Expected case management skills include trauma-informed care, housing-first and a strength-based approach.
Agency Expectations:
● Complies with agency standards of conduct and professionalism.
● Demonstrates knowledge of the program, mission and services of FPOC.
● Complies with all policies and procedures in Employee Handbooks.
● Is punctual and consistent in reporting for scheduled work shifts to assure coverage.
● Maintains client confidentiality.
● Is able to work in an alcohol and drug free environment.
● A 90-day probationary period applies to all new hires.
Compensation:
● Monthly stipend for health insurance.
● Generous PTO.
● $48,000 - $53,000 depending on experience.
● Mileage reimbursement for work-related car travel.
Hours:
● Four days a week, 10 hour shifts
Application Instructions:
Interested applicants should include a resume and cover letter. Applications without cover letters will not be considered. Please use this as an opportunity to share what you would contribute to being the Case Manager of Family Promise of Ontario County.
Family Promise provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Family Shelter Manager
Job Title: Shelter Manager
Status: Full Time
Reports to: Executive Director
Family Promise of Ontario County (FPOC) serves families in Ontario County, NY who are experiencing housing instability through programs of care that include emergency shelter, eviction prevention, shelter diversion, and stabilization services. The Shelter Manager is a key member of our leadership team, responsible for supervising front-line staff, supporting the day-to-day needs of families we serve, and ensuring the overall safety, orderliness, and functionality of the shelter environment.
The ideal candidate will bring strong supervisory experience, exceptional organizational and communication skills, and the ability to build trusting, respectful relationships with both staff and families from diverse backgrounds. A successful manager will embody professionalism, compassion, and leadership, and will demonstrate a deep understanding of trauma-informed care principles, crisis response, and family centered service delivery.
Duties Include:
● Creates a safe, comfortable, and trauma-informed shelter environment for all guests, volunteers, and staff.
● Guides and supports the Resident Assistant team by fostering teamwork, communication, and responsive care. Includes recruiting, hiring, training, coaching and evaluating.
● Supports consistent shelter coverage by coordinating responses to shift call-offs and emergencies, working to identify coverage solutions, and providing support as needed to ensure continuous operations.
● Manages resident assistants schedules and oversees punches by direct reports in our payroll system.
● Works closely with the leadership team to coordinate policies and procedures for the optimal functioning of the shelter program.
● Collaborates with the leadership team to review guest needs and behaviors in the shelter and develop supportive, respectful plans that promote safety, accountability, and adherence to shelter guidelines.
● Facilitates as needed or weekly House Meetings together with the Case Manager to review guidelines and address any guest concerns.
● Facilitates Residential Assistant Team Meetings to discuss shelter policies and practices, answer questions and increase communication.
● Oversees evaluating and flipping guest rooms within 24 hours of a family leaving shelter.
● Orients new families to the building within 24 hours of their arrival to review guidelines and protocols.
● Manages crisis situations by following FPOC Policies and Procedures.
● Attends weekly leadership meetings, training as assigned, keeps necessary certifications current and maintains a standing supervision meeting with the Executive Director.
● Completes other duties as assigned.
Skills and Qualifications:
● Bachelor’s plus 3 years supervisory experience or equivalent.
● Demonstrated history of oversight and leadership.
● A champion of best practices of trauma-informed care when managing staff and working with guests.
● Comfortable working closely with people in crisis and able to develop strong relationships of rapport.
● Excellent communication skills. Both verbal and written, for collaborating with our staff and guests.
● Ability to defuse tense situations and model appropriate conflict resolution for families and staff.
● Strong organizational skills to keep shelter clean and comfortable.
● Good ethical decisions, including displaying behavior appropriate to a mentor who works in close contact with children.
Ability to pass several background checks.
● Flexibility with general shift coverage, including weekends, overnights and holidays in order to cover emergency gaps in staffing.
● Comfortable navigating Microsoft Office, Google Docs and multiple online platforms.
● Must be able to lift more than 35+ pounds and organize storage rooms that include tall shelving.
● Must have a valid driver’s license, a clean driving record and be able to transport in our company van.
Agency Expectations:
● Complies with agency standards of conduct and professionalism.
● Demonstrates knowledge of the program, mission and services of FPOC.
● Complies with all policies and procedures in Employee Handbooks.
● Is punctual and consistent in reporting for scheduled work shifts to assure coverage.
● Is able to work in an alcohol and drug free environment.
● A 90-day probationary period applies to all new hires.
Hours:
● Tuesday-Friday: 1:00pm – 9:00pm and Saturday: 8 Hours Flex (employees choice)
Compensation:
● $50,000 - $55,000 depending on experience
● Generous PTO
● Monthly stipend for health insurance
Application Instructions:
Interested applicants should email resume and cover letter to careers@fpocny.org Please include the words “Shelter Manager” in your subject line. Applications without cover letters will not be considered. Please use this as an opportunity to share what you would contribute to being the Shelter Manager at Family Promise of Ontario County.
Family Promise provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Resident Assistant (Day Shift)
Job Title: Resident Assistant (Day Shift)
Reports To: Shelter Manager
Status: Full-time and Part-time positions available
Location: Canandaigua, NY (Shill Family Center at Family Promise of Ontario County)
Compensation: Starting at $18.50/hour
Family Promise of Ontario County (FPOC) serves families in Ontario County, NY who are experiencing housing instability through multiple programs of care that includes emergency shelter, eviction prevention, shelter diversion, and stabilization services. Our team works collaboratively within trauma-informed care best practices to maintain a safe, clean, and supportive living environment for every family we serve. We are committed to treating each guest with dignity, compassion, and respect, using a strengths-based, family centered approach that honors resilience and promotes stability.
The Daytime Resident Assistant (RA) supports the daily operations of the shelter during active hours, helping to create a structured, engaging, and supportive environment for families. This role involves frequent interaction with guests, supporting routines, maintaining the facility, and collaborating closely with staff and service providers.
Duties Include:
Guest Support & Engagement
Provide consistent, trauma-informed support to families throughout the day.
Build positive, respectful relationships with guests while maintaining professional boundaries.
Support families in following shelter schedules, routines, and expectations.
Provide informal guidance and mentorship to children and youth; help maintain a safe and structured environment.
Reinforce life skills such as cleanliness, organization, and shared living responsibilities.
Daily Operations & Routine Support
Help implement daily shelter schedules (meals, school/work departures, quiet hours, programming).
Support coordination of meals (set-up, monitoring shared kitchen/dining areas, clean-up).
Assist with intake and orientation of new families, including reviewing shelter guidelines. ●
Support guest sign-in/out, curfew tracking, and attendance documentation.
Assist with transportation coordination or communication around appointments when needed.
Shelter Environment
Maintain a clean, organized, and welcoming space throughout the shift.
Complete room turnovers, laundry support, and housekeeping tasks as needed.
Monitor shared spaces to ensure appropriate use, especially for children’s safety.
Identify and report maintenance or supply needs promptly.
Safety & Crisis Response
Monitor the facility and guest interactions to maintain a safe environment.
Address conflicts using de-escalation and problem-solving techniques.
Enforce shelter rules consistently and respectfully.
Respond to crises and notify managers as needed.
Administrative & Team Duties
Complete detailed shift notes, incident reports, and daily logs.
Answer phones, greet visitors, and manage building access.
Collaborate with case managers and other staff to support family goals.
Participate in team meetings and trainings.
This position is ideal for someone who:
Enjoys active, people-facing work
Is comfortable working with children and families
Can balance structure with compassion
Thrives in a dynamic, fast-paced environment
Skills and Qualifications:
High school diploma or equivalent.
Strong organizational skills.
Excellent communication skills for collaborating with the team.
Experience working with diverse populations ● Valid driver’s license, reliable transportation and excellent driving record.
Ability to pass several background checks.
Compassion and patience for working with people in crisis.
Good character and judgement decisions, including displaying behavior appropriate to a mentor who works in close contact with children.
Agency Expectations:
● Complies with agency standards of conduct and professionalism.
● Demonstrates knowledge of the program, mission and services of FPOC.
● Complies with all policies and procedures in Employee Handbooks.
● Is punctual and consistent in reporting for scheduled work shifts to assure coverage.
● Maintains client confidentiality.
● Is able to work in an alcohol and drug free environment.
● A 90-day probationary period applies to all new hires.
Compensation:
$18.50/hour (overnight rate)
Generous PTO
Monthly stipend for health insurance
Application Instructions:
Interested applicants should email resume and cover letter to careers@fpocny.org
Please include the words “R.A.” in your subject line.
Applications without cover letters will not be considered.
Please use this as an opportunity to share what you would contribute to being a Residential Assistant at Family Promise of Ontario County. Family Promise provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Resident Assistant (Overnight Shift)
Job Title: Resident Assistant (Overnight Shift)
Reports To: Shelter Manager
Status: Full-time and Part-time positions available
Location: Canandaigua, NY (Shill Family Center at Family Promise of Ontario County)
Compensation: $19.50/hour (overnight rate)
Family Promise of Ontario County (FPOC) serves families in Ontario County, NY who are experiencing housing instability through multiple programs of care that includes emergency shelter, eviction prevention, shelter diversion, and stabilization services. Our team works collaboratively within trauma-informed care best practices to maintain a safe, clean, and supportive living environment for every family we serve. We are committed to treating each guest with dignity, compassion, and respect, using a strengths-based, family centered approach that honors resilience and promotes stability.
The Overnight Resident Assistant (RA) is responsible for maintaining a safe, secure, and calm environment during overnight hours. This role focuses on monitoring the facility, ensuring compliance with shelter policies (such as curfew and quiet hours), and responding to any overnight needs or emergencies.
Duties Include:
Safety, Monitoring & Security
Conduct regular building walkthroughs to ensure safety and security.
Monitor entrances/exits and control access to the building.
Enforce curfew, quiet hours, and overnight policies consistently.
Complete wellness checks as needed while respecting guest privacy.
Guest Support (Overnight Needs)
Respond to guest needs that arise during overnight hours in a calm and professional manner.
Address disturbances, conflicts, or emergencies using de-escalation techniques.
Provide reassurance and support to guests experiencing stress or crisis overnight.
Facility Oversight
Maintain a quiet, orderly, and safe environment conducive to rest.
Complete light cleaning and organizational tasks during downtime.
Prepare common areas for the next day (as applicable).
Monitor cleanliness and safety of shared spaces overnight.
Documentation & Administrative Tasks
Complete detailed overnight logs, incident reports, and shift summaries.
Document curfew compliance, late returns, or unusual activity.
ommunicate important updates clearly to incoming day staff.
Perform light administrative or organizational tasks as assigned.
Emergency Response:
Respond promptly to emergencies, including medical issues or safety concerns.
Contact managers or emergency services when appropriate.
Follow all safety and emergency protocols.
This position is ideal for someone who:
Is self-directed and comfortable working independently
Stays alert and attentive during overnight hours
Can remain calm and decisive in emergencies
Prefers a quieter environment with periodic activity
Skills and Qualifications:
High school diploma or equivalent.
Strong organizational skills.
Excellent communication skills for collaborating with the team.
Experience working with diverse populations
Valid driver’s license, reliable transportation and excellent driving record.
Ability to pass several background checks.
Compassion and patience for working with people in crisis.
Good character and judgement decisions, including displaying behavior appropriate to a mentor who works in close contact with children.
Agency Expectations:
Complies with agency standards of conduct and professionalism.
Demonstrates knowledge of the program, mission and services of FPOC.
Complies with all policies and procedures in Employee Handbooks.
Is punctual and consistent in reporting for scheduled work shifts to assure coverage.
Maintains client confidentiality.
Is able to work in an alcohol and drug free environment.
A 90-day probationary period applies to all new hires.
Compensation:
$19.50/hour (overnight rate)
Generous PTO
Monthly stipend for health insurance
Application Instructions: Interested applicants should email resume and cover letter to careers@fpocny.org Please include the words “R.A.” in your subject line. Applications without cover letters will not be considered. Please use this as an opportunity to share what you would contribute to being a Residential Assistant at Family Promise of Ontario County.
Family Promise provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
